Shipping & Returns
We are still shipping to the UK, orders under €150/£135 will have UK VAT charged directly on the shopping cart and will be delivered without any extra VAT or duty charges
Orders over €150/£135 will not have VAT charged and you will be responsible for VAT and Duty on importation into the UK.
| Country | Order Value | Shipping Type | Rate |
|---|---|---|---|
| Ireland | Under €50 | Tracked & Insured Post | 6 |
| Ireland | - | Untracked | 4 under 100g |
| Ireland | Over €50 | Tracked & Insured Post | FREE |
| Northern Ireland & UK | Under €50 | Tracked Post | €5.00 |
| Northern Ireland & UK | Over €50 | Tracked Post | FREE |
| Europe/Canada/USA | Over €120 | Tracked Post or courier | FREE |
| Europe | Under €120 | Tracked Post | 7.50-13 |
| Canada | Under €120 | Tracked Post | 9.0-26 |
| USA | Under €120 | Tracked Post | 9.50-20 |
| Australia/Singapore | small package | Tracked Post | 12.75 |
| Australia/Singapore | Large Package | Tracked Post | 25 |
| New Zealand | - | Tracked Post | 16.25-30 |
Duty & Taxes
Please note, we do not cover Tax and Duty charges that may be charged by your country on import outside of the EU and UK. These will remain the buyers responsibility where applicable. UK VAT is paid for orders under €150 but you are responsible for orders over this value.
If you wish to have them included with purchase please let us know and we can bill before shipment for courier delivery options.
Returns
We hope you're happy with your purchase, if you wish to return it for any reason contact us within 14 days of receiving the goods for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. Yarn must be unwound with labels attached in a resalable condition. Refunds are for cost of purchase only, shipping costs are non-refundable. You are responsible for the return shipping costs.
To complete your return, we require, your name, date of purchase, item purchased, date that refund was requested and email address used to make the purchase. Send request to support@stolenstitches.com.
Returns should be sent to Stolen Stitches, 24 Tramore Commercial Park, Tramore Road, Cork, T12Y82T, Ireland.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.
You will be responsible for paying for your own shipping costs for returning your item unless it was a mistake on our part or the product was defective. Shipping costs are non-refundable.