All Your Questions Answered
Scroll down for help on different topics, these cover shipping, digital downloads and how our KALs work.
We try to get most orders shipped within 48 hours on working days. If there is going to be a delay we will let you know.
Orders to Ireland should take 2-3 days.
Orders to the rest of the world will take at least 1-3 weeks. During holiday times shipping times increase greatly.
If your order hasn't arrived after 4 weeks please contact us.
The default currency on Stolen Stitches is the euro. If you wish to pay in USD, CAD, AUD or £ click the drop down currency menu at top or bottom of the page to change the currency you see listed and are charged. If you create an account your currency choice will be saved.
In the unlikely event a mistake has been made with your order we will correct the mistake and refund any postage costs incurred.
When you have completed your order you will receive a link to download the pattern and also an email with a link to the pattern or book pdf. This can be used several times. If a pattern is updated you will receive a link to download a new version of the pdf.
If you have an account at Stolen Stitches you will be able to find all your downloads on your account page as well as a download link on each order page that had a digital download.
On a desktop or ipad you click 'checkout' and then after that on the next page there will be a field on the left for 'apply discount code'. On a phone at the check out you need to click the ‘show order summary’ drop down menu to add your code. Only one discount code can be used at a time so if if there is already one applied you will have to remove before you apply the new one.
Discount coupons from the Reward club cannot be redeemed against Clubs and Subscriptions at the present time.
Online Classes: FAQs
All of our online courses are hosted on the Teachable platform (but within the Stolen Stitches school).
This will require a separate account (login and password) from the Stolen Stitches website. If you are still having problems accessing your Teachable courses this FAQ may be of some help to you!
If you've purchased a Teachable (video workshop)class then you need to go to the top banner of the page where it says 'login' and enter your user name and password.
NOTE: The email you used for purchase is the one you will need to have your account under to be able to access your class. If you need to use a different email please contact us to change it for you in the system.
You will have a different account for the Teachable online teaching platform. This is not the same website as Stolen Stitches.
When you click 'enroll' on a class you are brought to the purchase page. At the top of the page under the image of the course you will see a small blue button that says 'Add Coupon'. When you click on this it will give you the option to add a discount coupon.
The most common login issues we come across are browser-related. We recommend that your students open an incognito window (also known as InPrivate or Private Browsing, depending on the browser) and logging in to the school from there.
Additionally, see if your students can try an alternative internet browser (such as Chrome or Firefox). If successful, they may need to clear their browser cache and cookies.
There are a few more common troubleshooting techniques that they can try, like updating their browser, testing their internet speed, etc., that may resolve the issue as well.
For more information on logging in and accessing your course as a student, you can send these Knowledge Base articles to your students:
Student Guide - Logging In and Accessing Your Course
Student Guide - Login Issues